Privacy policy

Preamble

At IDblu (“we”), protecting personal information is at the heart of what we do. This policy describes how we collect, use, disclose and retain personal information through our website, in compliance with the Act to modernize legislative provisions as regards the protection of personal information (Law 25, Quebec) and the Personal Information Protection and Electronic Documents Act (PIPEDA, federal).

This policy applies only to our website. The processing of data within the IDblu platform deployed for our clients is governed by the corresponding service agreements.

Person in charge of the protection of personal information

In accordance with Law 25, we have designated a person in charge of the protection of personal information within the organization.

Email: info@idblu.com (subject: “Confidentialité”)

This person is your point of contact for any question about the processing of your personal information and for exercising your rights.

Information collected

Depending on how you interact with the site, we may collect the following information:

• Data you provide voluntarily (contact forms, demo requests, partnership requests): name, email, phone number, organization name, message.
• Browsing data: IP address, browser type and version, operating system, pages viewed, date and time of visits, referring site.
• Data from subsequent exchanges (emails, calls, meetings) related to your request.

Purposes of processing

Your personal information is used exclusively for the following purposes:

• Responding to your requests for information, demonstrations or partnerships;
• Assessing a business opportunity or an integration project;
• Measuring performance and improving the site;
• Only with your consent, measuring the results of our ads and targeting them better (Meta Pixel);
• Meeting our legal and regulatory obligations.

Your information is not used for third-party marketing purposes.

Cookies

The site uses cookies. For details, see our Cookie policy.

Hosting location and transfers

Information collected through the site is hosted in Quebec, on the infrastructure of (host to be confirmed). No data collected by the site is transferred outside Quebec unless you are informed of it and it is necessary for the intended purpose. If you accept the Meta Pixel (see the cookie policy), browsing data is sent to Meta Platforms, whose servers may be located outside Quebec. You can refuse this transfer with the banner and withdraw your consent at any time.

Disclosure to third parties

We do not sell, rent or trade your personal information. It may, however, be disclosed:

• To our employees, officers and agents who need it to perform their duties;
• To service providers (hosting, customer relationship management tools, audience measurement tools) bound by confidentiality and security commitments;
• To Meta Platforms, if you accept the Meta Pixel, to measure our ads and target them better;
• When required by law or to respond to a valid legal proceeding.

Retention period

Your personal information is kept only for as long as necessary to fulfil the purposes for which it was collected, then destroyed or anonymized. As a guide:

• Contact form data: 24 months after the last exchange;
• Browsing data: 12 months;
• Contractual or accounting data: kept for the applicable legal periods.

Your rights

Under Law 25 and PIPEDA, you have the following rights:

• Right of access: obtain confirmation that we hold your information, and access it.
• Right of rectification: have inaccurate, incomplete or ambiguous information corrected.
• Right to withdraw consent: withdraw the consent you gave at any time, subject to legal restrictions.
• Right to data portability: obtain your information in a structured, commonly used technological format.
• Right to have dissemination stopped, to de-indexing or to deletion, in the cases provided for by law.

How to exercise your rights

To exercise any of these rights, send your written request to info@idblu.com (subject: “Confidentialité”). Proof of identity may be requested. We will respond within 30 days of receiving the request.

Decisions based on automated processing

The website makes no decision based exclusively on automated processing that would produce legal effects concerning you or significantly affect you.

For the IDblu platform used by our clients (voice agents powered by artificial intelligence), the terms specific to automated processing, to informing the persons concerned and to their rights are set out in the service agreement entered into with each client organization.

Security

We implement reasonable technical and organizational measures to protect your personal information against loss, unauthorized access, alteration and disclosure: encryption in transit, access controls, logging, staff awareness training.

Confidentiality incidents

In the event of a confidentiality incident presenting a risk of serious injury, we will promptly take reasonable measures to limit its consequences, and we will notify you and the Commission d'accès à l'information, in accordance with Law 25. An incident register is kept internally.

Recourse

If you believe your rights have not been respected, after contacting the person in charge, you may file a complaint with the Commission d'accès à l'information du Québec (cai.gouv.qc.ca) or with the Office of the Privacy Commissioner of Canada (priv.gc.ca).

Changes to this policy

This policy may be amended to reflect changes in our practices or legal obligations. The applicable version is the one in force on the date you consult it. Any significant change will be announced on the site.