— 01
Privacy
Your data and your callers' data are never used to train our models. Depending on the integration model, you can choose how long your data is kept.
[ API ]
Drive the agent from your own workflows.
Trigger calls, retrieve transcripts and summaries, then orchestrate your automations without depending on our interface.
[ Infrastructure ]
Stay in control of your agent.
Most voice solutions resell the AI models of a big provider. Not us. We start from open-source models, retrain them on French as spoken in Quebec, and assemble them into our own processing pipeline.
[ The processing pipeline ]
It all happens in a fraction of a second, in Quebec.
Five short steps in a single sequence: the call comes in, the intent is understood, the answer is given, then the action is carried out.
01
Telephony gateway
The call arrives on our network.
02
Real-time transcription
Speech becomes text, tuned to the local accent and expressions.
03
Model pipeline
Our retrained models understand the intent and decide on the response.
04
Speech synthesis
The response is spoken in a natural voice, at the pace of a real conversation.
05
Action
The agent writes to the CRM, books the appointment, transfers or triggers the workflow.
[ What it changes for you ]
A stack controlled end to end.
The same architectural choice shapes privacy, security, operational control and costs.
— 02
Security
Encryption in transit and at rest, infrastructure operated on sovereign servers in Quebec, controlled and logged access.
— 03
Control
The models are ours, and so is the infrastructure. You decide the agent's behaviour, its escalation rules and where your data lives.
— 04
Costs
No per-call licence billed by a big provider. We control the real cost of processing, and capacity adjusts to your peaks.
[ Three technical pillars ]
Built for voice conversation that is stable and natural.
01
Open-source, retrained
No lock-in with a single provider. We start from open building blocks, train them on Quebec data and assemble them ourselves.
02
Latency kept to a minimum
Every link in the chain is measured and tuned to respond at the pace of a real conversation, even under load.
03
Proven in production
Latency, stability, voice quality: every challenge met at a client has fed back into the platform.
[ Availability ]
98%
Monthly target
Maintenance windows announced 48 hours in advance.
We target 98% availability, measured monthly. If we fall short, service credits apply.