Insurance
Regulated businesses run on IDblu
Voice AI for your most important calls
IDblu, a 100% local infrastructure, handles your most complex and regulated calls end to end, like your best employee.
Regulated businesses run on IDblu
Quebec organizations use IDblu to answer, qualify and orchestrate their calls in real business settings.
The agent reaches your prospects, confirms their interest against your criteria and books the appointment directly in the right advisor's calendar. Your teams no longer prospect: they walk into meetings with the file ready.
Every call is answered, qualified and transferred to the right place. The agent books appointments, takes messages and holds the line when your team is busy elsewhere.
Sales reps on the road can call the agent to summarize a client visit and update the CRM without going back to the office. Employees can also get quick answers about inventory or procedures, even without direct access to a computer.
The agent identifies the caller, answers frequently asked questions and resolves simple requests without a transfer. For everything else, a human takes over the conversation with the summary already done.
Create several agents for your use cases: one assistant answers and transfers to a specialized agent for technical questions, while another makes cold calls to qualify prospects. Reception, support, prospecting: one logic, several coordinated agents.
The agent transfers the call according to your rules and clearly tells the caller what happens next. Example: “Transfer the call to the sales department and politely say that the transfer is about to begin.” It passes on the context of the conversation to avoid repetition; if no one is available, it applies the planned fallback: message, callback or alternate extension.
The agent schedules, moves and confirms appointments in the right advisor's calendar, then sends confirmations and follows up with no-shows. Example: “Say ‘one moment, let me check availability’, then call the Appointments tool to check the time the client asked for.” It can also call back at the appointment time to reach the client and transfer them.
You create your own tools and the agent uses them during the call. It can look up a CRM, send data or trigger an action in your systems. Example: call the CRM tool, access the information of contact {{Name}} and get {{Address}}.
Define the variables passed to the agent before the call, then the data to retrieve afterwards. Example: the agent receives {{Phone}}, {{Name}} and {{Context}}, then returns {{CallOutcome}}: voicemail, appointment booked or any other status to track in a dashboard or to send to an external application.
Drive the agent from your own workflows, on the platform of your choice. You trigger calls, retrieve transcripts and metadata, and orchestrate your automations as you see fit, without depending on our interface. The agent becomes a building block of your own system.
Upload your lists, set the calling windows and launch the campaign. The agent respects your pacing, handles callbacks to numbers it could not reach and reports results as they come in: reached, qualified, appointments booked. You adjust course without waiting for the campaign to end.
Several parallel calls per number, several numbers per client. Capacity follows your peaks with no loss of quality and no waiting time, and scales back down when volume drops. You don't pay for oversized infrastructure on your quiet days.
Sovereignty is not an option added at the end: it is built into each of our deployment models. Depending on your risk tolerance, your regulatory obligations and your internal resources, your data lives entirely with us, partly with you, or exclusively in your environment. In every case, processing stays in Quebec.
Everything runs on our servers in Quebec. It is the fastest way to go live: nothing to provision, nothing to maintain on your side. We manage the infrastructure, updates and availability; you use the agent. Ideal for starting fast, testing in real conditions and scaling up without investing in hardware.
Your sensitive application data stays with you; only voice processing runs on our infrastructure, in Quebec. You keep control of what must not leave, while enjoying the simplicity of a managed platform. Ideal when some data — client files, regulated information — must not leave your walls.
The complete solution, deployed in your environment. No data ever leaves it. You keep end-to-end control, and we support you through deployment and operation. Ideal for regulated or critical organizations, or for those subject to the strictest security requirements.